Technical Account Manager

Responsibilities

• Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships
• Provide strategic technical guidance across the full cloud adoption lifecycle
• Make recommendations on how new AWS offerings including GenAI and AI/ML fit into customer strategy
• Complete analysis and present periodic reviews of operational performance to customers
• Provide detailed reviews of service disruptions, metrics, and prelaunch planning
• Champion and advocate for customer requirements within AWS
• Participate in customer meetings and maintain regular engagement cadence
• Work directly with AWS service engineers to ensure customer issues are resolved expediently
• Available for non-business hours support to handle urgent issues and critical events

Requirements

• 3+ years of technical engineering experience
• Experience with troubleshooting in three of the following: compute, storage, networking, CDN, databases, DevOps, big data, security, or applications development
• Bachelor's degree

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

About the Company

Amazon Web Services (AWS) helps customers across all industries to maximize the value and benefits of cloud services and Generative AI solutions.