Technical Account Manager

About the Company

Alpine IQ (AIQ) was founded in 2019 to help companies make sense of their customer data and turn it into real, measurable outcomes. We’re a fully remote team of builders who love turning complex problems into simple, elegant solutions.

Responsibilities

• Build strong, long-term relationships with key stakeholders across assigned accounts
• Serve as the primary technical point of contact for customers, providing hands-on support and guidance
• Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality
• Lead customer calls to address questions, provide solutions, and ensure successful outcomes
• Manage technical projects such as implementations, data transfers, and system configurations
• Collaborate cross-functionally with Product, Engineering, Support, and Sales teams
• Relay customer feedback to internal teams to help shape product improvements
• Document processes, solutions, and technical knowledge for internal and external use

Requirements

• 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment
• Strong technical foundation including SQL, APIs, and scripting (Python or similar)
• Familiarity with Linux command line and GitHub
• Ability to diagnose and resolve complex technical issues efficiently
• Excellent communication skills to translate technical concepts to non-technical audiences
• Experience working within SaaS platforms and cloud-based environments

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or Business
• Exposure to Go (Golang)
• Experience supporting APIs or integrations in a customer-facing role
• Experience working with CRM systems and technical troubleshooting tools

Benefits

• Medical, Dental, Vision, and ancillary benefits
• 401(k) Company Match
• Flexible Time Off
• Home Office Benefit
• Paid Parental Leave
• Company Laptop