Posted 5 days ago
Tech Support Executive
Adeeba E Services Pvt Ltd
Requirements
1-2 years International BPO experience, Technical troubleshooting skills, English fluency, Night shift flexibility
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Take inbound calls regarding printer, router, and antivirus issues
- Diagnose technical issues and recommend appropriate service plans
- Sell technical support plans and relevant software to customers
- Handle customer issues to provide accurate resolutions
Requirements
- 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
- Proven ability to troubleshoot Computer, Printer, Broadband, Router, Email, Mac, iPhone, and iPad issues
- Excellent English communication skills
- Ability to work night shifts (US Shift)
- Experience in closing calls independently
Benefits
- Fixed salary paid on the 1st of every month
- 24 leaves per year plus compensatory offs and birthday leaves
- Attractive incentive structure
- Friendly working environment
About the Company
Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses globally, leveraging its proprietary Digital Service Cloud technology platform.
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Adeeba E Services Pvt Ltd · Kolkata