Tech Support Engineer I

Responsibilities

• Own day-to-day helpdesk support for HQ employees, resolving hardware, software, and connectivity issues across Mac and Windows environments
• Manage and maintain HQ network infrastructure, including Wi-Fi access points
• Maintain conference rooms and A/V systems, including Google Meet hardware
• Triage and manage incidents end-to-end while maintaining SLAs
• Support SaaS administration across Google Workspace, Okta, and Slack
• Track hardware inventory and manage technology components

Requirements

• Proficiency in both Mac and Windows environments
• Google Workspace administration experience (users, groups, shared drives, mail settings)
• Strong customer service and communication skills for non-technical employees
• Solid networking fundamentals for troubleshooting connectivity issues
• Reliable and punctual for on-site presence

Preferred Qualifications

• Ubiquiti/UniFi experience (AP management, VLANs, network segmentation)
• Hands-on work with Okta or similar identity platforms
• Ability to use AI tools for scripting or lightweight automation

About the Company

Curri provides on-demand, last-mile logistics for construction and adjacent industries with a nationwide fleet. Founded in 2018 and part of the YC S19 Batch, Curri is solving inefficiencies in the construction industry.