Tech Support Engineer

Responsibilities

• Act as a technical point of contact for incident management, triage, escalation, and resolution
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2)
• Troubleshoot complex technical issues across client-server architecture
• Perform deep-dive investigations using logs, monitoring tools, and database analysis
• Write and optimize complex SQL queries to resolve data-related issues
• Investigate APIs, services, and backend flows to identify root causes
• Collaborate with Product, Engineering, and Operations teams to improve system reliability
• Document technical workarounds and incident learnings
• Help improve monitoring, alerting, and troubleshooting processes

Requirements

• Proven experience in technical support or production support
• Strong understanding of PostgreSQL, MySQL, or other relational databases
• Ability to write complex SQL queries and work with stored procedures
• Knowledge of APIs, services, and client-server architecture
• Experience working with RESTful APIs and JSON
• Solid understanding of Unix/Linux environments
• Familiarity with ticketing tools like Jira or Zendesk
• Experience with monitoring and logging platforms (Datadog, Splunk, Grafana, or Kibana)
• Professional proficiency in English

Preferred Qualifications

• Code literacy in JavaScript, Java, Python, Go, or Elixir
• Knowledge of AWS, Docker, and Kubernetes
• Familiarity with mobile products (Android and iOS)
• BSc degree in Computer Science, IT, or a relevant field

Benefits

• 40% Fever discount for personal use
• Free Candlelight Event vouchers
• Wellhub Membership (up to Silver plan)
• Fully paid medical, dental, and vision insurance (GNP)
• Fully paid Life Insurance (Mapfre)
• Savings plan with 5% employee and 5% company contribution
• 100% paid English lessons via Babelia
• 15 days of Aguinaldo
• 20 days of paid vacation per year
• Paid paternity leave
• Afternoon off on your birthday

About the Company

Fever is the world’s leading tech platform for culture and live entertainment, aiming to democratize access to experiences through cutting-edge technology and data-driven approaches.