Tech Support Associate

Responsibilities

• Attain inbound calls from customers regarding printers, routers, emails, and other devices
• Analyze technical issues correctly to provide solutions
• Sell relevant service plans and software to customers
• Close calls and process customer payments
• Pitch service plans confidently to customers

Requirements

• Minimum 6 months experience in an international outbound tech process
• Excellent English fluency
• Ability to work night shifts (US Shift)
• Graduate or undergraduate qualification
• Strong communication and pitching skills

Benefits

• Fixed monthly salary
• Daily, monthly, and spot incentives
• 24 leaves per year plus compensatory offs and birthday leaves
• Medical benefits
• No extension of shift timings

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.