Tech Sales Executive

Responsibilities

• Provide inbound technical support for US-based customers
• Troubleshoot technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad
• Handle customer issues and provide accurate resolutions
• Manage call closures and process payments through various gateways

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support in an International BPO
• At least 6 months of experience in International Outbound for those applying for Inbound Tech processes
• Proficiency in troubleshooting hardware and software issues
• Excellent English communication skills
• Ability to work night shifts (US Shift)
• Proven ability to close calls and handle payments

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentives
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba E Services Pvt Ltd is a leading provider of online technical support services to consumers and small businesses across a wide range of computing and communications devices and software.