Tech Helpdesk

Responsibilities

• Provide first- and second-level technical support to French- and English-speaking users
• Diagnose incidents and investigate root causes for hardware, software, and network issues
• Manage and track IT equipment lifecycle including laptops and peripherals
• Prepare, deploy, and maintain Windows and Apple workstations
• Maintain accurate documentation of assets, procedures, and incidents
• Contribute to the maintenance and optimization of campus IT infrastructure
• Participate in IT projects, tool evolutions, and system upgrades

Requirements

• Working knowledge of Windows 10 & 11 and Apple environments
• Experience with Active Directory, Exchange, and Office 365
• Understanding of Microsoft command-line tools
• Fundamental knowledge of networking (TCP/IP, VPN, Ping, Traceroute, FTP, SNMP, Telnet)
• Proficiency in technical English and French
• Strong analytical and problem-solving abilities
• Service-oriented mindset and organizational skills

About the Company

Voyage Privé is Europe's leading travel tech platform. Based in France, the company operates across 9 markets, revolutionizing online luxury travel through a mission-driven culture and innovative technical foundations including cloud architecture and AI.