Tech Caller

Responsibilities

• Handle inbound and outbound technical support calls
• Troubleshoot technical issues related to computers, printers, broadband, routers, email, Mac, iPhone, and iPad
• Provide accurate resolutions to customer issues
• Manage and close calls independently

Requirements

• 1 to 2 years of experience in Inbound/Outbound Technical Support within an International BPO
• Proven experience in troubleshooting hardware and software issues
• Strong English communication skills
• Ability to work US night shifts
• Strong convincing and sales skills
• Immediate availability preferred

Benefits

• Fixed salary paid on the 1st of every month
• 24 leaves per year plus compensatory offs and birthday leaves
• Attractive incentive structure
• No extension of shift timings
• Friendly working environment

About the Company

Adeeba Group operates leading online and mobile marketplaces in retail and wholesale trade, as well as cloud computing and other services, providing technology to enable commerce in their ecosystem.