Posted a day ago
Team Manager
Sutherland
Requirements
MS Office proficiency, Fast-paced environment capability, Strong analytical skills, Data interpretation and trend identification, Strong verbal and written communication, Team player with professional rapport
Skills
Microsoft Office
About the role
Responsibilities
- Drive performance of a team of Consultants to meet and exceed KPI targets
- Manage attrition, shrinkage, and other critical team metrics
- Coach and mentor Consultants, providing feedback and performance management
- Inform leadership on end-user customer trends and provide feedback to Ops Managers
- Drive organizational initiatives within the team
Requirements
- Proficiency in MS Office
- Ability to work in a fast-paced environment
- Strong analytical skills with ability to interpret data, identify trends, and suggest improvements
- Strong verbal and written communication skills
- Proactive team player with ability to develop trust and professional rapport
About the Company
Sutherland is a global business process transformation company that helps organizations deliver exceptional customer experiences.
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Sutherland · Sofia
