Team Manager

Responsibilities

• Partner with store management to enhance sales performance and achieve KPIs
• Analyze store performance and business trends to drive growth
• Lead a high-performing, service-oriented team on the shop floor
• Act as a brand ambassador by demonstrating deep product knowledge and passion
• Build and nurture long-term relationships with top clients and personal shoppers
• Manage CRM initiatives and drive meaningful client outreach
• Coach and develop team members through regular feedback and training execution
• Create and implement employee development plans to retain top talent

Requirements

• Previous experience in a leadership role within luxury retail
• Proven track record of driving sales and managing commercial KPIs
• Strong leadership and people management skills
• Excellent interpersonal and communication abilities
• Deep understanding of luxury service standards and client expectations
• Passion for fashion, styling, and the Burberry brand
• Proficiency with POS systems, store systems, and digital tools
• Ability to work at pace and prioritize effectively in a dynamic environment

About the Company

Burberry is a purposeful, values-driven luxury brand dedicated to unlocking the power of imagination. Founded in 1856, we aim to push boundaries and create the next generation of sustainable luxury for our customers and communities worldwide.