Team Manager

Responsibilities

• Lead and inspire the team to deliver exceptional client experiences, driving both sales performance and brand loyalty
• Take ownership of a product category, partnering with store leadership to maximise sell-through and commercial opportunities
• Coach and develop team members in real time, building confidence, capability, and consistent service excellence
• Set the standard on the shop floor, ensuring every client interaction reflects the Burberry experience
• Strengthen collaboration across sales, operations, and stock teams to enhance service flow and efficiency
• Support talent development, onboarding, and engagement to build a positive, high-performing store culture

Requirements

• Experience leading or mentoring teams in a fast-paced retail or client-focused environment
• Strong communication skills with a natural ability to engage, influence, and support others
• Commercial awareness with an understanding of driving sales and achieving targets
• Confidence in handling complex client situations with professionalism and care
• Proficiency in using digital tools and in-store technology to enhance the client experience
• A collaborative mindset with a passion for luxury retail, craftsmanship, and storytelling

About the Company

Burberry is a purposeful, values-driven luxury brand dedicated to unlocking the power of imagination. Since its founding in 1856, we have aimed to push boundaries and create the next generation of sustainable luxury for our customers and communities.