Team Leader, Operations

Responsibilities

• Supervise the day-to-day activities of a group of call center associates, including monitoring work and attendance.
• Coach direct reports on a regular basis to ensure performance metrics and KPIs are achieved.
• Identify performance issues, develop improvement action plans, and implement corrective actions.
• Ensure service delivery meets contractual expectations and financial goals.
• Provide subject matter expertise to handle escalated customer calls as needed.
• Conduct team meetings to communicate relevant information and organize team activities.
• Promote company values through professional behavior and attitude.

Requirements

• Strong communication skills, both written and verbal.
• Proven ability to mentor, coach, and provide direction to a team of employees.
• Ability to work well under pressure and follow through on tasks to completion.
• Ability to lead a team in multi-tasking, prioritization, and meeting timelines.
• Willingness to work a flexible schedule.

Preferred Qualifications

• Associate's degree in a related field.
• Two to four years of relevant leadership or supervisory experience.

About the Company

Concentrix is a global technology and services leader that powers the brands of the future. We help over 2,000 of the world's best brands solve their toughest business challenges by designing, building, and running fully integrated, end-to-end solutions across the entire enterprise.