Team Leader, Operations

Responsibilities

• Supervise the day-to-day activities of a group of call center associates, including monitoring work and attendance.
• Coach direct reports on a regular basis to ensure performance metrics and KPIs are achieved.
• Identify performance issues, develop improvement action plans, and implement corrective actions.
• Ensure service delivery meets contractual expectations and financial goals.
• Provide subject matter expertise to handle escalated customer calls.
• Conduct team meetings to communicate relevant information and organize team activities.
• Promote company values through professional behavior and attitude.

Requirements

• Associate's degree in a related field.
• 2 to 4 years of relevant experience in a supervisory or leadership role.
• Strong written and verbal communication skills.
• Proven ability to mentor, coach, and provide direction to a team.
• Ability to work well under pressure and manage multiple priorities.
• Willingness to work a flexible schedule.

About the Company

Concentrix is a global technology and services leader that powers the brands of the future. We help over 2,000 of the world's best brands solve their toughest business challenges by designing, building, and running fully integrated, end-to-end solutions across the entire enterprise.