Team Leader

About the Company

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience.

Responsibilities

• Lead, motivate, and develop a team of Onboarding Move Managers
• Monitor team workloads to ensure SLAs and KPIs are consistently achieved
• Conduct regular one-to-one meetings, coaching sessions, and performance reviews
• Act as the primary escalation point for complex cases and compliance issues
• Oversee the tenancy onboarding process from instruction through to move-in
• Ensure AML, PEP, sanctions, and other risk-based checks are completed
• Monitor and secure mandatory compliance documentation including Gas Safety, EICR, and EPC
• Review local authority licensing requirements including HMO and selective licensing
• Oversee the issuing, tracking, and completion of Terms of Business and Letting Agreements
• Manage referencing initiation and progression through external providers
• Deliver exceptional service to landlords, tenants, and internal stakeholders

Requirements

• Previous experience in a leadership, supervisory, or senior role
• Strong organisational skills with ability to manage multiple priorities
• Excellent attention to detail regarding compliance, legal, and financial information
• Outstanding verbal and written communication skills
• Experience working to service level agreements and performance targets
• Ability to handle escalations and challenging conversations

Preferred Qualifications

• Previous experience within the lettings, property, estate agency, or housing sector
• Knowledge of tenancy onboarding processes and property compliance requirements
• Understanding of AML, PEP, sanctions, and regulatory compliance procedures
• Experience using CRM systems or property management software

Benefits

• Competitive base salary and Commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days