Team Leader - Front of House

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Lead by example and be hands-on when required
• Assign duties amongst team members to match productivity and skill sets
• Lead Speed of Service principles and ensure the team follows the 6 Key Points of Service
• Ensure the team follows the 11-Step Production Process for food safety and quality
• Maintain Food Safety and Health & Safety standards, ensuring all safety checks are recorded
• Maximise sales and profit through forecasting, rota management, ordering, and production
• Ensure good stock control and follow merchandising guidelines to drive sales

Requirements

• Experience in a leadership or supervisory role within a food service environment
• Ability to coach and provide regular feedback to team members
• Strong understanding of food safety and health and safety standards
• Ability to work in a fast-paced airport environment
• Commitment to delivering high-quality customer service