Team Leader for the Division of Tenant & Owner Resources

Responsibilities

• Monitor, track, and delegate work to a team of Case Managers or Specialists
• Mentor staff and provide training in accordance with program rules and regulations
• Perform initial application screening, eligibility determination, and rent calculations
• Review cases, develop unit goals, and monitor staff productivity
• Ensure staff members work within federal regulatory and local policy guidelines
• Manage client briefings, contract preparation, and annual recertifications
• Communicate with clients and landlords via telephone, email, and in-person meetings

Requirements

• High school graduation or equivalent
• Three years of experience in community work or community-centered activities
• Equivalent combination of education and experience

Preferred Qualifications

• Section 8 or other rental subsidy experience
• Bilingual proficiency
• Strong customer service focus
• Computer proficiency

About the Company

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.