Team Leader, Customer Experience

Responsibilities

• Lead a team of motivated individuals focused on customer success and operational KPIs
• Support the team through weekly 1-on-1s, team meetings, and real-time feedback
• Establish and manage individual and team goals and communicate performance to stakeholders
• Coordinate daily workflow and adjust resources to meet service level agreements
• Act as a Subject Matter Expert by creating and presenting performance reports to identify trends

Requirements

• Bachelor's degree or equivalent experience
• 2+ years of people management or team lead experience
• Proficiency in Salesforce, Chartio, and Excel or Google Sheets
• Experience pulling and using data to influence decisions
• Bilingual in Hindi and English
• Flexibility to work shifts, holidays, and outside standard schedules

Preferred Qualifications

• Experience in tech, restaurant, or logistics industries
• Familiarity with large, diverse customer support, operations, or sales organizations
• Talent for process improvement

About the Company

DoorDash is a technology and logistics company on a mission to empower local economies. We enable door-to-door delivery for a wide range of goods, helping merchants, Dashers, and consumers connect seamlessly.