Team Leader - Centurion Lounge DFW

Responsibilities

• Coach and inspire a team of Member Service Professionals to provide premium travel and lifestyle services
• Monitor customer interactions to ensure extraordinary service and drive outstanding business results
• Set team and individual performance goals using metrics and reporting
• Provide consistent coaching, training, and development to team members
• Manage team scheduling to ensure adequate coverage 365 days per year
• Collaborate with food and beverage partners to enhance the guest experience
• Identify operational improvements and implement creative solutions to grow the business
• Manage and resolve conflicts effectively within the lounge environment

Requirements

• Minimum 2 years of proactive customer service experience (premium service experience preferred)
• Minimum 2 years of supervisory experience
• Experience in the airline, lounge, or travel industry, including reservation experience
• Ability to work flexible shifts, including nights, weekends, and holidays
• Strong written, verbal, and presentation skills
• Analytical and creative problem-solving abilities
• Ability to work well under pressure and manage multiple priorities

Benefits

• Competitive base salaries and bonus incentives
• 6% Company Match on retirement savings plan
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 20+ weeks paid parental leave for all parents
• Career development and training opportunities
• Free financial coaching and mental health support through Healthy Minds

About the Company

American Express is a global leader in customer service and financial services, built on a 175-year history of innovation and trust. We are committed to backing our customers, communities, and colleagues through world-class service and a culture of inclusion.