Team Lead Vendor Help Desk

Responsibilities

• Lead, coach, and develop a team of Account Executives to achieve portfolio targets including GMV growth and vendor satisfaction
• Monitor team performance and pipeline activities through regular reporting to drive operational efficiency
• Act as an escalation point and advisor for complex partner situations to resolve critical issues
• Drive adoption of self-serve capabilities by ensuring the team educates partners on the Vendor Portal and Partner App
• Ensure team alignment with commercial priorities, playbooks, and engagement cadences
• Collaborate with cross-functional teams such as Sales, Commercial, and Logistics to improve the partner experience

Requirements

• University degree
• 2–4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment
• Demonstrated ability to manage or mentor high-performing teams
• Strong communication, stakeholder management, and problem-solving skills
• Fluency in both English and Arabic
• High adaptability and resilience in fast-paced, dynamic environments

About the Company

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide.