Team Lead - Tele Sales

Responsibilities

• Lead, coach, and manage a team of Tele Sales Executives and SDRs focused on SMB account management and lead generation
• Drive team performance regarding upsell revenue, cross-sell opportunities, and new SMB customer acquisition
• Conduct regular coaching sessions, call reviews, and performance feedback discussions to foster a high-performance culture
• Develop and execute account growth strategies across the SMB portfolio in collaboration with sales leadership
• Ensure disciplined pipeline generation, progression, and deal closure across the team
• Maintain CRM hygiene and reporting accuracy using Salesforce or similar platforms to monitor activity metrics and KPIs
• Collaborate with Account Managers and internal stakeholders on account planning and opportunity prioritization

Requirements

• 4–7 years of experience in B2B sales, Inside sales, SMB account management, or lead generation environments
• Proven track record in upselling, cross-selling, and closing SMB short-cycle sales opportunities
• Prior experience leading, mentoring, or coaching sales teams
• Hands-on experience with Salesforce or similar CRM platforms
• Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, or a related field
• Strong understanding of ICT, technology services, or digital solutions sales is preferred

About the Company

ZainTECH provides advanced digital solutions and managed services to help businesses navigate their digital transformation journeys.