Team Lead - Rider Quality Support

Responsibilities

• Lead and manage Rider Quality Support staff to uphold quality standards across the UAE
• Conduct field audits to assess rider appearance, behavior, safety, hygiene, and equipment compliance
• Investigate quality-related issues, identify root causes, and partner with Operations to implement corrective actions
• Monitor and report on rider quality KPIs, trends, and recurring defects to drive continuous improvement
• Maintain audit records and ensure timely resolution of quality cases within agreed SLAs
• Collaborate with Training and Operations teams to deliver targeted coaching and improvement initiatives
• Develop dashboards and actionable insights to support data-driven decision-making
• Utilize AI and automation tools to enhance reporting, communications, and process efficiency

Requirements

• Experience in logistics, quality assurance, rider operations, or field operations
• Strong analytical and problem-solving skills with the ability to translate data into insights
• Experience conducting audits, investigations, and performance improvement initiatives
• Proficiency in Looker, Google Sheets, and Excel
• Familiarity with AI-powered productivity tools and automation platforms
• Strong communication, stakeholder management, and coaching skills
• Fluency in English is required; Arabic, Urdu, or Hindi is an advantage

About the Company

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide and are dedicated to driving operational excellence through technology and innovation.