Team Lead: Professional Services

Responsibilities

• Lead, mentor, and support a team of Professional Services Consultants and a Project Manager
• Manage team workload, priorities, resource allocation, and delivery timelines
• Drive successful implementation and consulting outcomes for MRI Property Central / MDA clients
• Act as an escalation point for client concerns, delivery risks, and operational challenges
• Foster strong client relationships through professional communication and service delivery
• Collaborate with cross-functional teams including Sales, Support, Client Experience, Product, and Marketing
• Monitor project progress to ensure delivery standards, quality, and timelines are met
• Identify process improvement opportunities to enhance operational efficiency
• Support team development through coaching, performance management, and skills growth

Requirements

• 3–5+ years of experience in a customer-facing software, consulting, implementation, or professional services environment
• Previous team leadership or supervisory experience
• Strong project coordination and stakeholder management skills
• Professional communication skills with the ability to articulate technical and functional concepts
• Strong problem-solving, decision-making, and organizational skills
• Proficiency in Microsoft Office products
• Experience within the property management software industry or familiarity with Property Central / MDA is preferred

Benefits

• Medical Aid Scheme and competitive Personal Pension plan
• 25 days of annual leave plus public holidays and 16 hours of "Flex Time Off"
• Parental Leave benefits to support growing families
• Tuition Reimbursement Schemes for professional development
• Flexibility to work from anywhere in the world for two weeks out of the year
• Employee-led resource groups and social events

About the Company

MRI Software is a global industry leader in real estate software, building flexible, game-changing solutions that power thriving communities. We are dedicated to a people-first approach to PropTech, creating a connected community where employees can reach their full potential and strive to amaze our clients every day.