Team Lead, Productivity & Collaboration

Responsibilities

• Lead the delivery and optimization of the Microsoft 365 Productivity and Collaboration suite in line with roadmaps and standards
• Ensure collaboration platforms are configured according to governance, security, and compliance standards
• Coordinate work across technical teams and business stakeholders to deliver effective communication outcomes
• Establish and maintain success metrics, adoption targets, and feedback loops
• Support the introduction and adoption of Microsoft 365 capabilities using change management methodologies like Prosci
• Embed structured ITSM processes aligned to ITIL to ensure operational consistency and high-quality service delivery

Requirements

• Prior experience working with the Microsoft 365 productivity and collaboration suite in a delivery or support role
• Strong knowledge of Microsoft Purview, Entra ID, and Microsoft Defender capabilities
• Proven experience working with stakeholders and team members to deliver practical technology outcomes
• Demonstrated ability to lead, coach, and develop a team while fostering a culture of accountability and innovation
• Bachelor’s Degree in Information Technology, Business, or a related discipline

Preferred Qualifications

• Additional certifications in Microsoft 365 or collaboration platforms
• Certifications in IT service delivery

Benefits

• Access to the BWell program, including fitness challenges and discounts to health insurance and wellness facilities
• Various perks including travel perks, retail discounts, and employee referral rewards
• Support for study and professional development
• Flexible leave options, including enhanced family support and cultural/religious leave
• Opportunities for formal development programs and on-the-job training

About the Company

BDO is a global professional services firm connected to local markets. We provide specialist expertise to help businesses achieve their goals through an open and collaborative culture. We are committed to inclusive recruitment and are recognized as an Inclusive Employer and an Employer of Choice for Gender Equality.