Team Lead, Point of Service Operations

Responsibilities

• Provide day-to-day supervision of patient access functions, including scheduling and preregistration processes.
• Develop and implement methods to drive continuous process improvement.
• Educate scheduling and preregistration staff regarding departmental processes and workflows.
• Communicate effectively with all departments and clinics involved in patient access.
• Resolve operational issues and determine optimal solutions for complex situations.
• Lead and motivate the team to maintain high standards of service and data accuracy.

Requirements

• High school diploma required.
• 1+ years of experience in patient access or a large hospital/medical front office.
• Knowledge of healthcare billing regulations, insurance, and compliance requirements.
• Strong interpersonal and communication skills with the ability to work tactfully with patients and staff.
• Proficiency in customer service and data collection processes.
• Excellent organizational and time-management skills.
• Must obtain Clarivate Certified Access Specialist Certification within one year of hire.

Preferred Qualifications

• Associate degree.

About the Company

Dayton Children's is a leading pediatric healthcare provider dedicated to the belief that every moment counts. We are driven by our core values: committing to safety, serving with compassion, owning every moment, working better together, innovating with purpose, and valuing and respecting every person.