Team Lead, Patient Solutions

Responsibilities

• Support all operational activities and ensure efficient day-to-day operations
• Monitor existing processes and analyze effectiveness to improve productivity
• Utilize historical program and operational data to identify trends and recommend enhancements
• Prepare program reports reflecting performance against KPIs and SLAs
• Monitor team workload to ensure timely task completion
• Review staffing model recommendations and shift change request activity
• Collaborate on the design and maintenance of reward and recognition programs
• Assist with the development of departmental policies and procedures

Requirements

• High school diploma, GED, or equivalent combination of education and experience
• Previous experience in Specialty Pharmacy or Customer Service
• 5 years of progressive healthcare business experience (SPP, hospitals, or insurance)
• Proficiency in Microsoft Office and web-based applications
• Experience with Salesforce CRM platform
• Strong written and verbal communication skills
• Spanish language fluency preferred

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance
• Preloaded PTO (100 hours upon employment)
• Success Bonus up to $1,500 within first 5 months
• Tenure vacation bonuses at 3 and 5 years
• Opportunity to work from home after 120 days