Team Lead, Patient Solutions

Responsibilities

• Support all operational activities and ensure efficient day-to-day operations
• Monitor existing processes and analyze effectiveness
• Review service trends and collaborate on productivity improvements
• Utilize historical data to identify opportunities and program enhancements
• Prepare program reports reflecting performance against KPIs and SLAs
• Monitor team workload to ensure timely task completion
• Assist with the development of departmental policies and procedures
• Collaborate on the design and maintenance of reward and recognition programs

Requirements

• High school diploma, GED, or equivalent combination of experience
• Previous experience in Specialty Pharmacy or Customer Service
• 5 years of progressive healthcare business experience (SPP, hospitals, or insurance)
• Proficiency in Microsoft Office and web-based applications
• Experience with Salesforce CRM platform
• Strong written and verbal communication skills
• Spanish language fluency preferred

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance
• Preloaded PTO (100 hours upon employment)
• Success Bonus up to $1,500 within first 5 months
• Tenure vacation bonuses at 3 and 5 years
• Opportunity for remote work after 120 days