Team Lead, Mailroom Services

Responsibilities

• Lead and develop a team of professionals, managing daily workloads and delegating tasks effectively.
• Provide performance coaching through weekly check-ins and monthly/quarterly 1:1 meetings.
• Oversee training and onboarding for new staff and provide ongoing technical refresher training.
• Drive digital transformation by optimizing physical and digital workflows using scanning technologies.
• Perform system testing for mailroom software and scanning hardware to maintain infrastructure.
• Monitor workflow efficiency and turnaround timelines through system-generated reports.
• Conduct quality control audits on incoming items and team output to ensure adherence to policies.
• Manage departmental billing, invoices, and inventory for postage and shipping supplies.
• Serve as the primary point of contact for level-one escalations and stakeholder inquiries.

Requirements

• High school diploma or equivalent experience.
• Minimum 2 years of proven experience in team leadership, coaching, or a supervisory role.
• Minimum 1 year of experience in a corporate, commercial, or securities industry environment.
• Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace.
• Familiarity with modern document scanning hardware, digital routing, and workflow automation.
• Ability to work fully onsite in the Toronto office 5 days per week.

Preferred Qualifications

• Previous experience working in Proxy or Transfer Agent environments.
• Previous experience in mailroom operations.
• Bilingualism in English and French.
• Completion of the Canadian Securities Course.

About the Company

TMX Group operates global markets and builds digital communities and analytic solutions that facilitate the funding, growth, and success of businesses, traders, and investors. Our group of companies includes leading global exchanges such as the Toronto Stock Exchange and the Montreal Exchange.