Team Lead - Eligibility & Enrollment

Responsibilities

• Oversee and direct the daily activities of the Eligibility staff in an office or onsite client location
• Prepare and conduct staff training and maintain time and attendance records
• Delegate and inspect workflows to ensure goals and objectives are met
• Provide daily and weekly account reports to the Department Manager
• Assist with patient eligibility screening for state and federal programs
• Process escalated calls and assist team members with account-related questions
• Maintain accurate documentation on patient accounts within the CUBS system
• Coordinate responsibilities for employees during periods of absenteeism or heavy workloads

Requirements

• High school diploma or equivalent required
• 1–3 years of experience in a leadership role preferred
• 1–3 years of experience in a healthcare eligibility role (government or hospital) preferred
• Proficiency with Microsoft Office and personal computers
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks in a busy, fast-paced work environment
• Demonstrated ability to work with little to no management supervision

Preferred Qualifications

• Bachelor’s Degree

About the Company

Firstsource provides business process management services, helping organizations optimize their operations through specialized expertise and technology-driven solutions.