Team Lead, Customer Success

Responsibilities

• Supervise, coach, and develop a team of Customer Success Managers (CSMs)
• Monitor key metrics including NPS, retention, and account health
• Support team members in contract renewals and upsell/cross-sell initiatives
• Collaborate with Product, Engineering, and Sales teams to deliver consistent value
• Implement tools and processes to increase team efficiency and streamline communications
• Guide the team in conducting regular business reviews and strategic planning sessions

Requirements

• 4+ years of experience in customer success or account management
• 2+ years in a team lead or supervisory role
• Proven ability to lead and motivate a team of professionals
• Track record of exceeding customer retention and expansion targets
• Strong organizational and project management skills
• Fluency in English

Preferred Qualifications

• Experience in the manufacturing industry or predictive maintenance technology
• Familiarity with Salesforce and remote communication tools like Zoom and Slack

About the Company

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. We are building the future of predictive maintenance.