Team Lead

Responsibilities

• Supervise a team of Junior System Engineers and Interns
• Act as an escalation point for technical and non-technical issues
• Approve PTO and manage team time entry
• Provide mentoring, coaching, and training, including managing feedback and performance
• Own technical projects and provide oversight and consultative services to clients
• Conduct end-of-year performance reviews
• Manage relationships for a subset of assigned clients
• Assist with client escalations and participate in on-call rotations
• Attend client meetings and participate in organizational process improvements

Requirements

• At least 2 years of people management experience
• 5 years of IT experience (Desktop Support, Systems Engineering, or Systems Administration)
• Proficiency in Microsoft Windows, Microsoft Office, and mobile device troubleshooting
• Support experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
• Knowledge of Microsoft Windows Server, Active Directory, and Group Policy
• Experience with endpoint threat management (e.g., Sophos)
• Basic understanding of virtualization (VMware or Hyper-V)
• Understanding of networking (TCP/IP, LAN/DMZ/WAN, DHCP, DNS, Routing, Switching, Firewalls)
• Experience working in an MSP environment

Preferred Qualifications

• Financial industry experience with Bloomberg, Thompson Reuters, FactSet, or CapIQ
• Experience with ConnectWise suite
• Exposure to Azure or AWS workloads
• Experience with Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch
• Experience with Citrix XenApp
• Experience with cybersecurity solutions like Carbon Black, Cylance, Crowdstrike, or SentinelOne
• Experience with Mimecast, IronPort, or Proofpoint
• Advanced understanding of storage and virtualization platforms (Nimble, Pure Storage, NetApp, EMC)

About the Company

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company focuses on high-level service and professional growth for its team.