Team Lead Account Management Small Accounts

Responsibilities

• Lead and mentor the AM Small Accounts team, providing guidance and support to achieve targets
• Develop and implement account management strategies tailored for Small Accounts to enhance satisfaction and retention
• Monitor account performance metrics and generate reports for continuous improvement
• Collaborate with Sales, Marketing, and Product teams to align strategies and ensure a seamless client experience
• Identify opportunities for upselling and cross-selling within the existing client base

Requirements

• Proven experience in account management or customer success roles, preferably in a B2B environment
• Strong leadership skills with experience managing teams and driving performance
• Excellent communication and interpersonal skills to build relationships at all levels
• Analytical mindset capable of interpreting data to drive decisions
• Ability to thrive in a fast-paced environment while managing multiple priorities
• Fluency in English

Benefits

• High growth, multicultural, and friendly environment
• Private health insurance
• Gympass access for gyms, pools, and outdoor classes
• Expense savings via Cobee
• Language classes with Yolk Academy
• Office breakfast and organic fruit
• Nora and Apetit discounts
• Free caffeine and theine
• Pet-friendly office

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes. With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.