Team Lead Account Management

Responsibilities

• Take full ownership of the Account Manager Team (>10 AMs) across multiple European markets
• Build, mentor, coach, and inspire a high-performing, collaborative team
• Ensure account management acts as the voice of the customer internally
• Develop and implement an upsell motion to drive Net Retention Rate (NRR)
• Strategically plan and implement projects to improve department efficiency and performance
• Provide actionable feedback through call shadowing and coaching

Requirements

• 5+ years of experience in B2B customer success and account management
• Proven leadership experience coaching and mentoring teams
• Experience scaling operations in fast-paced startup or scale-up environments
• Background from a top-tier business school or a technical background (e.g., industrial engineering)
• Exceptional communication and relationship-building skills
• C2 level English proficiency
• Proficiency in French, Italian, or Spanish is a plus

Benefits

• Competitive pay
• Gym membership
• Regular team events
• MacBook
• Vibrant, collaborative office culture

About the Company

Reonic is on a mission to simplify renewable technology with an AI operating system for renewable installers. Backed by top-tier investors and trusted by over 3,000 B2B customers, we are one of the fastest-growing VC-backed startups in Germany.