TAY Supportive Services Case Manager

Responsibilities

• Provide housing-focused case management to transitional age youth (ages 18–27) to support their transition out of homelessness.
• Assist participants with securing housing, including unit viewings, application completion, and navigating credit/background reports.
• Educate clients on tenant rights, lease responsibilities, and effective communication with landlords.
• Develop individualized case management plans and connect clients with community resources for stability.
• Plan and lead group Life Skills sessions covering budgeting, financial management, and health education.
• Maintain comprehensive and accurate client records, including case notes and data entry into systems like Apricot and ONE.
• Collaborate with community-based organizations and government agencies to coordinate essential services.

Requirements

• High School Diploma or equivalent.
• Minimum of 5 years of experience in providing direct services to similar populations.
• 2–3 years of successful experience working specifically with homeless or young adult populations.
• Proficiency in Zoom, Microsoft Office, and Google Workspace.
• Demonstrated experience with harm reduction principles and practices.
• Ability to maintain strict confidentiality and professional boundaries.

Preferred Qualifications

• Bachelor’s degree.
• Experience working with populations representative of Five Keys students.
• Previous experience working directly with unhoused populations.

Benefits

• Low monthly costs for medical, dental, and vision insurance.
• Generous paid time off.
• Retirement account (403b) and pre-tax flexible spending accounts.
• Annual reimbursements for gym memberships, smoking cessation, and weight loss programs.
• Annual reimbursements for athletic event participation and massages.
• Access to free wellness-related apps and a comprehensive mental health care platform.

About the Company

Five Keys is a nonprofit organization that operates an extensive network of programs across California. Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on education, employment, recovery, family, and community.