TAY Supportive Services Case Manager

Responsibilities

• Provide housing-focused case management to transitional age youth (ages 18–27) to support their transition out of homelessness.
• Assist participants with securing housing by navigating applications, viewing units, and facilitating access to credit and background reports.
• Educate clients on tenant rights, lease responsibilities, and effective communication with landlords.
• Develop individualized case management plans and connect clients with community resources for housing stability and self-sufficiency.
• Plan and lead group Life Skills sessions covering budgeting, financial management, and healthcare navigation.
• Maintain comprehensive and accurate client records, including case notes and data entry into systems like Apricot and ONE.
• Collaborate with community-based organizations and government agencies to coordinate essential services.

Requirements

• High School Diploma or equivalent.
• Minimum of 5 years of experience providing direct services to similar populations.
• 2–3 years of successful experience working specifically with homeless or young adult populations.
• Proficiency in Zoom, Microsoft Office, and Google Workspace.
• Strong written and interpersonal communication skills.
• Ability to maintain strict confidentiality and professional boundaries.

Preferred Qualifications

• Bachelor’s degree.
• Experience working with unhoused populations.
• Experience working with populations representative of Five Keys students.
• Knowledge of harm reduction principles and recovery models.

Benefits

• Low monthly costs for medical, dental, and vision insurance.
• Generous time off and access to a 403(b) retirement account.
• Annual reimbursements for gym memberships, smoking cessation, and weight loss programs.
• Annual reimbursements for athletic event participation and massages.
• Access to free wellness-related apps and a comprehensive mental health care platform.

About the Company

Five Keys is a nonprofit organization dedicated to providing underserved communities the opportunity to improve their lives through education, employment, recovery, family, and community. Operating across 14 California counties, we provide essential resources including public charter schools, restorative justice programs, shelters, and permanent supportive housing to empower individuals to overcome poverty and inequity.