Systems Support Specialist

Responsibilities

• Provide Tier 2 technical support for hardware, software, and cloud-based systems to ensure minimal downtime for the Lehi-based team.
• Manage the operational health and security posture of the SmithRx SaaS ecosystem.
• Lead the end-to-end lifecycle of enterprise-scale technology deployments and internal tool architecture.
• Architect and manage user identity and access through the full employee lifecycle using automated workflows.
• Maintain macOS/Windows fleets, mobile device management (MDM), and endpoint management strategies.
• Resolve and document system issues via a ticketing system, performing root-cause analysis to improve stability.
• Participate in an on-call rotation to provide critical support after hours and on weekends.
• Create and manage internal documentation, system configurations, and self-help guides.
• Ensure all systems and hardware adhere to HIPAA guidelines and industry security best practices.

Requirements

• 3+ years of experience in systems support, technical operations, or a related high-growth technology role.
• Strong working knowledge of macOS, Windows, and SaaS administration (identity management, cloud productivity, and collaboration tools).
• Ability to diagnose complex issues across hardware, software, and basic networking (VPN, DNS, Wi-Fi).
• Proven ability to deliver white-glove service and communicate complex technical scenarios to non-technical partners.
• Ability to work on-site in Lehi, UT, Monday through Friday.
• Proactive self-starter mindset with strong attention to detail and organizational excellence.

Preferred Qualifications

• Experience with modern stacks including Okta, Kandji/Jamf, Google Workspace, Slack Enterprise Grid, and Jira/Confluence.
• Previous experience in a HIPAA-regulated or SOC2-compliant environment.
• Basic experience with scripting or automation tools such as n8n, Zapier, or Python.

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance.
• 401(k) Retirement Savings Program.
• Discretionary Paid Time Off and Paid Company Holidays.
• Paid Parental Leave and Employee Assistance Program (EAP).
• Commuter benefits and professional development opportunities.
• Well-stocked kitchen in office locations.

About the Company

SmithRx is a rapidly growing, venture-backed Health-Tech company on a mission to disrupt the inefficient Pharmacy Benefit Management (PBM) sector. We are building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service.