Systems Engineer II - Salesforce

Responsibilities

• Administer, configure, and support the Salesforce.com environment, including Sales and Service Cloud applications.
• Manage and perform all Salesforce deployments, ensuring proper rollback and recovery plans are in place.
• Resolve Salesforce issues submitted through the university’s ticketing systems.
• Review developer code and deployment packages to ensure adherence to best practices.
• Maintain data integrity across all Salesforce orgs and ensure proper backups for disaster recovery.
• Create and maintain documentation for Salesforce infrastructure, policies, and procedures.
• Refresh development sandboxes and orgs regularly.
• Collaborate with admins, managers, and developers to resolve system issues and support Salesforce-related projects.
• Provide mentoring to less experienced Salesforce administrators.

Requirements

• Bachelor's Degree in Computer Science or a related field (equivalent relevant experience may be considered).
• 3 years of experience as a Salesforce.com administrator.
• Salesforce.com Certification.
• Experience with Apex and Visualforce development methods.
• Experience with Salesforce API.
• Experience with SOQL (Salesforce Object Query Language).

Preferred Qualifications

• Systems Administration experience.
• Knowledge of latest Salesforce releases, including Lightning and Process Builder.
• Understanding of integrations to external systems.

Benefits

• Medical, dental, vision, telehealth, and mental healthcare.
• Health savings account (HSA) and flexible spending account (FSA).
• Retirement savings plan.
• Flexible paid time off (PTO) and flexible paid sick time.
• 11 paid holidays and up to 12 weeks of parental leave.
• Discounted WGU tuition and wellbeing programs.

About the Company

Western Governors University (WGU) is a leading accredited online university dedicated to expanding access to higher education through online, competency-based degree programs. Founded by a coalition of U.S. governors, WGU pioneers innovative ways to learn in the 21st century.