Systems and Network Engineer

Responsibilities

• Coordinate and manage various internal projects
• Deploy video surveillance systems on nuclear and hydraulic power plants
• Supervise and administer networks (N1, N2, and N3 levels)
• Manage and coordinate level 3 incidents
• Perform maintenance and supervision (MCO/MCS) of infrastructure equipment
• Draft technical procedures, organizational matrices, and decision trees
• Manage inventory and equipment lifecycle/obsolescence
• Provide technical leadership and training to teams
• Ensure business continuity and manage complex multi-cell incidents

Requirements

• 3 to 8 years of experience in a similar role
• Proficiency with Linux and Windows operating systems
• Experience with Cisco networking
• Knowledge of supervision tools such as Spectrum, ITZMI, Splunk, or GLPI
• Strong decision-making and technical leadership skills
• Excellent oral communication for meetings and training

Benefits

• Mutual insurance and 50% transport reimbursement
• Meal vouchers (€9.50 at 60%)
• Referral bonuses (€1000)
• CSE and professional training opportunities
• Two-week integration program

About the Company

HELPLINE specializes in user support outsourcing and the implementation of an AI-augmented employee experience. Part of the Everience group, HELPLINE supports over 200 clients worldwide, providing IT asset management, application support, and governance, risk, and compliance services.