Systems Administrator II

Responsibilities

• Troubleshoot server and network hardware, including fiber optic cables, optics, and hardware components
• Manage the lifecycle of circuit move, add, change, and disconnection orders (MACDs)
• Execute or manage local vendor technicians for servers, circuits, and maintenance troubleshooting
• Facilitate physical layer installation of server and network cabling according to cabling matrices
• Provide ongoing support for the production environment and coordinate with vendors and system owners
• Maintain data accuracy across server, circuit, and spares inventory databases
• Coordinate with SCM, equipment vendors, and datacenters to manage delivery dates and time windows
• Participate in an on-call rotation for ad-hoc troubleshooting between internal teams and external providers
• Document all implementations and maintain internal technical documentation

Requirements

• 2+ years of experience in datacenter or corporate/enterprise IT infrastructure
• Knowledge of fiber optics, DWDM/CWDM devices, and network interface types/protocols
• Basic command-line proficiency in Linux/Unix and switch OS CLI
• Experience operating within ITIL best practices and equipment lifecycle processes
• Strong technical, logistical, and process troubleshooting skills
• Excellent oral and written communication skills for providing remote technical guidance

Preferred Qualifications

• Experience coordinating or leading junior field technicians, engineers, or vendors in a telecommunications environment
• Ability to anticipate planning problems and proactively limit project-impacting factors
• Strong documentation skills for technical processes and detailed data recording
• Relevant certifications such as Server+, Network+, A+, CDCTP, or CDCPM

About the Company

Astreya provides high-touch managed services and innovative solutions to help global enterprises scale their technology operations efficiently.