Systems Administrator II

Responsibilities

• Monitor ticket queues and IM channels to provide operational support for global systems.
• Manage and maintain infrastructure related to building management and physical security operations.
• Accurately record ticket metadata, including category, type, item, and outage resolution details.
• Resolve troubleshooting tickets by engaging with internal teams and third-party vendors.
• Provide out-of-hours support for scheduled upgrades and 24/7 on-call support for critical system outages.
• Maintain professional relationships with third-party vendors in compliance with client codes of conduct.

Requirements

• Bachelor's degree (B.S/B.A) and 2 to 5 years of related experience or an equivalent combination of education and experience.
• Proven experience building and managing various servers.
• Experience with networking management, configurations, and changes.
• Strong skills in systems and networking troubleshooting to identify root causes and implement fixes.
• Proficiency with ticket systems and following established procedural workflows.
• Excellent communication and technical writing skills.

Preferred Qualifications

• Experience with automation and scripting.

About the Company

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms.