System/Network Technician

Responsibilities

• Conduct wired network surveys and document workstation environments
• Support migration of desktops, laptops, and network-connected devices
• Perform wireless surveys and assist with wireless connectivity troubleshooting
• Provide post-migration technical support to staff and administrators
• Diagnose, document, and resolve hardware, software, and network-related issues
• Monitor, manage, and update tickets within the ticketing system
• Provide in-person deskside support for hardware and software issues
• Support Microsoft Office applications in both Windows and Mac environments
• Build positive relationships with end users while delivering white-glove support

Requirements

• Experience in hardware and network support
• Strong troubleshooting experience with desktops, laptops, and network-connected devices
• Understanding of wireless networking and wireless device connectivity
• Strong customer service and interpersonal communication skills
• Ability to accurately document technical issues and resolutions
• Proficiency with Microsoft Office Suite in both Windows and Mac environments

Preferred Qualifications

• CompTIA Network+ Certification
• CCNA Certification
• Experience working in healthcare, higher education, or research environments

Benefits

• Medical and dental plans
• Company paid vision and disability plans
• Flexible spending programs (Healthcare, Dependent Care, Transit, Parking)
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center or gym reimbursement
• Company paid life insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the Company

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years, specializing in network integration, support services, and application services.