System Specialist, IT

Responsibilities

• Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
• Respond to global service desk tickets and deliver timely resolutions to technical issues.
• Manage user account provisioning, permissions, and employee onboarding/offboarding for a global remote staff.
• Maintain an accurate inventory of all IT assets and software licenses.
• Execute technical tasks for infrastructure projects, such as OS deployments and configuration updates.
• Partner with the Information Security Team to remediate security findings and vulnerabilities.
• Develop help articles and Standard Operating Procedures (SOPs) to contribute to the team Knowledge Base.
• Leverage AI tools (e.g., Gemini, Claude) to troubleshoot complex issues and standardize documentation.

Requirements

• 2+ years of professional experience in IT support, system administration, or a related field.
• Proficiency in managing and troubleshooting both Mac and Windows operating systems.
• Experience with Google Workspace and/or Microsoft Azure.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
• Experience with VPN technologies and client configuration.
• Familiarity with ITIL lifecycle stages, including Incident, Problem, and Change Management.
• Demonstrated experience leveraging AI platforms to increase troubleshooting speed and documentation quality.
• Ability to work onsite in San José, Costa Rica, five days per week.

Preferred Qualifications

• Experience with MDM solutions, VOIP, Enterprise Malware, or CRM platforms.
• Familiarity with managing cloud service providers like AWS, GCP, or Azure.
• Experience building automation workflows using tools like Make, Zapier, or Power Automate.
• Exposure to security audits such as SOC2 or ISO 27001.
• Relevant certifications such as ITIL 4 Foundation, CompTIA Network+, or Security+.

Benefits

• Competitive monthly salary paid in US Dollars.
• 100% coverage of monthly health insurance premiums for employees and 50% for dependents.
• Opportunities for professional growth and mentorship within a fast-scaling company.
• A collaborative, mission-driven culture focused on sustainability and innovation.

About the Company

Omnidian is a fast-growing, Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. As a certified B Corp, we are building a more sustainable future through innovative technology and a passionate global team.