System Disruption Manager

About the Company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and has provided over ten million rider-only trips.

Responsibilities

• Lead as the Incident Commander during cross-functional disruptions, orchestrating response efforts and making real-time decisions
• Manage and prioritize escalations involving Legal, Ops, Safety, Policy, and Communications
• Develop cross-functional partnerships to communicate post-incident outcomes and learnings
• Collaborate with global Operations teams to provide 24/7 incident response support
• Drive continuous improvement through thorough incident retrospectives and root cause analysis
• Deliver executive-level communications regarding active incidents and strategic learnings

Requirements

• 7+ years of direct experience in incident management as an Incident Commander or lead responder
• Proven technical expertise in applying engineering system understanding to incident response and remediation
• Ability to remain calm and decisive under pressure in high-stakes situations
• Experience briefing senior executives on complex, fast-moving incidents
• Exceptional attention to detail in documenting incident timelines and post-incident analysis
• Willingness to participate in a 24/7 on-call rotation

Preferred Qualifications

• Advanced degree in Emergency Management, Business, Operations, or Law
• Experience leading crisis response in large-scale or high-impact environments
• Ability to interact with external stakeholders such as law enforcement and regulatory agencies
• Experience in highly regulated industries like Automotive, Maritime, or Aviation
• Certifications in incident management frameworks such as NIMS/ICS or ITIL