System Administrator II

Responsibilities

• Monitor ticket queues and IM channels to ensure timely resolution of issues
• Manage and maintain large-scale global systems for building management and physical security operations
• Accurately record ticket metadata, including category, type, item, and outage resolution times
• Resolve troubleshooting tickets from internal and third-party teams, engaging other departments as necessary
• Maintain professional relationships with third-party vendors in compliance with client codes of conduct
• Provide out-of-hours support for scheduled upgrades and 24/7 on-call support for critical system outages

Requirements

• Bachelor's degree (B.S/B.A) and 2 to 5 years of related experience or an equivalent combination of education and experience
• Proven experience building and managing various servers
• Experience with networking management, configurations, and changes
• Strong skills in systems and networking troubleshooting to identify root causes and implement fixes
• Proficiency with ticket systems and following established procedural workflows
• Excellent communication and technical writing skills

Preferred Qualifications

• Experience with automation and scripting

About the Company

Astreya provides high-touch managed services and operational support to help global organizations scale their technology and infrastructure efficiently.