System Administrator

Responsibilities

• Provide first and second-line technical support for internal users via Jira Service Desk, Slack, or in person.
• Diagnose and resolve issues related to hardware, software, peripherals, network access, and macOS operating systems.
• Configure and install laptops, desktop systems, printers, mobile devices, CCTV, and meeting room equipment.
• Maintain daily IT system health, including updates, patches, and performance checks.
• Manage IT asset inventory and lifecycle management using Jira Assets.
• Manage and troubleshoot LAN, Wi-Fi networks, and VPN access.
• Assist with employee onboarding and offboarding, including equipment provisioning and system access setup.
• Document incidents, resolutions, and knowledge base articles in Confluence.

Requirements

• Minimum 3 years of experience in a technical support or system administration role.
• Proficiency with macOS systems (Windows knowledge is a plus).
• Strong knowledge of IT support tools and ticketing systems such as Jira.
• Ability to diagnose and resolve technical issues independently.
• Excellent oral and written communication skills in English.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be able to work on-site in Lisbon, Portugal.

Preferred Qualifications

• Experience with MDM systems for Apple devices (e.g., Jamf).
• Hands-on experience with MikroTik and Ubiquiti network devices.
• Familiarity with AV/meeting room equipment like Logitech or Crestron.
• Basic scripting skills (PowerShell, Bash) for automation.
• Knowledge of CCTV and access control systems.
• Understanding of ITIL or similar service management frameworks.

Benefits

• Competitive remuneration with annual reviews.
• Relocation package including tickets, temporary accommodation, and visa support.
• Private medical coverage (inpatient, outpatient, dental, and maternity).
• 24 non-business days per year plus 6 paid sick days.
• Transport compensation of 200 euros net per month.
• Urban Sport membership and partial compensation for tennis/padel lessons.
• Learning and development opportunities and language class compensation.

About the Company

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. Our team consists of 1,300 bright minds creating innovative ideas and products across Cyprus, Malta, Portugal, Poland, and Serbia.