Swedish Customer Support

Responsibilities

• Resolve product and service problems by clarifying complaints and determining causes
• Select and explain the best solutions to customers and follow up to ensure resolution
• Manage large volumes of incoming calls, emails, and chats
• Follow established communication procedures, guidelines, and policies
• Answer inquiries related to console and network issues
• Contribute to team efforts by accomplishing related results

Requirements

• Native-level Swedish (speaking and writing)
• Fluent English (B2 level)
• Basic computer handling skills
• Excellent multitasking and problem-solving skills
• Strong interpersonal and communication skills
• Ability to manage multiple competing priorities

Preferred Qualifications

• Previous experience in customer support

Benefits

• Relocation package including flights and hotel for those moving from abroad
• Full medical insurance
• Monthly performance bonuses
• Discount cards
• Monthly team fun days with an extra day off