Surety Sr. Client Advocate

Responsibilities

• Oversee account management activities to achieve strategic client service, retention, and sales objectives
• Manage a book of business with the expectation to grow the book year-over-year
• Build and maintain strong relationships with client decision-makers and surety personnel
• Develop program designs and negotiate terms and conditions for clients
• Lead pricing and client profitability efforts while managing all client deliverables within mandated timeframes
• Lead and mentor account team members, providing direction to both servicing and broking teams
• Identify and engage expert resources and contribute to new business opportunities and growth pipelines
• Resolve client, surety, and vendor accounting issues, including billing and collections

Requirements

• 10+ years of surety-related and client management experience
• Proven experience in the surety industry, including program management for contractors and commercial surety programs
• Strong technical product knowledge and industry expertise
• Excellent analytical, critical thinking, and negotiation skills
• Ability to provide expert consultation on risk management issues
• Must successfully complete and maintain appropriate professional licensing
• Strong verbal and written communication skills with a focus on relationship management

Preferred Qualifications

• Surety industry designations, such as AFSB

Benefits

• Comprehensive health and welfare benefits including medical, dental, vision, and life insurance
• Leave benefits including paid holidays, annual PTO, and various disability and parental leaves
• Retirement benefits including a 401(k) plan with an annual non-elective company contribution

About the Company

WTW is a leading global advisory, broking, and solutions company that helps clients manage risk and optimize outcomes.