Surety Sr. Client Advocate

Responsibilities

• Oversee all account management activities to achieve strategic client service, retention, and sales objectives within the surety sector
• Manage a book of business with a focus on year-over-year growth
• Build and maintain strong relationships with client decision-makers and surety personnel
• Develop program designs and negotiate terms and conditions for clients
• Lead pricing and client profitability efforts while managing all client deliverables
• Lead and mentor account team members, providing direction to both servicing and broking teams
• Identify and engage expert resources and manage account renewal and cross-sell opportunities
• Review contracts and bond forms to ensure alignment of obligations
• Resolve client, surety, and vendor accounting issues, including billing and collections

Requirements

• 10+ years of surety-related and client management experience
• Proven experience in surety industry program management for small to large contractors and commercial programs
• Strong technical product knowledge and industry expertise
• Excellent analytical, critical thinking, and negotiation skills
• Ability to drive conflict resolution and secure concessions while maintaining relationships
• Strong verbal and written communication skills
• Valid professional licensing (or ability to obtain/maintain required licensing through continuing education)

Preferred Qualifications

• Surety industry designations, such as AFSB

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life insurance, AD&D, and disability coverage
• Paid holidays and annual paid time off
• 401(k) plan with annual non-elective company contribution
• Wellbeing programs and work/life resources

About the Company

WTW is a leading global advisory, broking, and solutions company that helps clients manage risk and optimize outcomes. Our colleagues serve more than 140 countries and markets around the world.