Surety Client Advocate

Responsibilities

• Oversee account management activities to achieve strategic client service, retention, and sales objectives
• Manage a book of business with the expectation to grow the book year-over-year
• Build and maintain strong relationships with client decision-makers and surety personnel
• Develop program designs and negotiate terms and conditions for clients
• Lead pricing and client profitability efforts while managing all client deliverables within mandated timeframes
• Identify and engage expert resources and assist in the preparation of client submissions
• Review contracts and bond forms to ensure alignment of obligations
• Lead and mentor account team members and provide direction to servicing and broking teams
• Resolve client, surety, and vendor accounting issues, including billing and collections

Requirements

• 5+ years of surety-related and client management experience
• Experience in surety industry program management for small to large contractors and commercial programs
• Strong technical product knowledge and industry expertise
• Proven analytical and critical thinking skills
• Strong negotiation and conflict resolution skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Valid professional licensing (must successfully complete or maintain required licensing/CE)

Preferred Qualifications

• Surety industry designations (e.g., AFSB)

Benefits

• Medical, Dental, and Vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life Insurance, AD&D, and Disability coverage
• Paid Holidays and Annual Paid Time Off
• 401(k) plan with annual non-elective company contribution
• Wellbeing programs and Work/Life resources

About the Company

WTW is a leading global advisory, broking, and solutions company that helps clients manage risk and optimize outcomes. Our colleagues serve more than 140 countries and markets around the world.