Support Worker

Responsibilities

• Provide high-quality, client-centred support within a residential setting using trauma-informed and strengths-based approaches
• Assist clients with daily living activities, including meal preparation and medication access
• Respond to emergencies by accessing required internal or external support services
• Coordinate client attendance at various programs, services, and community meetings
• Provide general supervision of clients to ensure a safe and supportive environment
• Collaborate with Unit Coordinators and staff to monitor client progress and coordination
• Perform administrative tasks, including shift checks and managing petty cash, rent payments, and occupation fees

Requirements

• Relevant experience working in homelessness services and residential settings
• Comprehensive understanding of the needs and issues faced by service users, particularly those experiencing homelessness
• Strong communication and interpersonal skills
• Ability to work effectively both independently and as part of a collaborative team
• Ability to pass a national police history check and referee checks
• Valid clearance to work with children and vulnerable people

Benefits

• Competitive salary of $35.4/hour plus superannuation
• NFP Salary Packaging benefits
• Free external, confidential counselling and access to chaplaincy support
• Additional leave opportunities, including an extra public holiday and an annual leave day on your work anniversary
• Opportunities for volunteering and professional development

About the Company

Mission Australia is a national Christian charity dedicated to ensuring everyone has a safe home and the opportunity to thrive. Since 1859, we have stood alongside people in need across Australia, providing homelessness crisis and prevention services, social housing, and support for mental health, disability, and family wellbeing. We are committed to an inclusive culture that values diversity and empowers our people to make a lasting impact.